Now Hiring - Managed IT / Managed Services Sales Account Manager in Springfield, MO

Managed IT Services Account Manager

About Us

CPI Technologies has been serving our clients for over 57 years. We provide a broad range of Technology Services to local businesses of all sizes across numerous vertical industries. This is a great opportunity for the right candidate. We provide a competitive compensation and benefits package, training assistance and opportunities for advancement. If you love technology and supporting clients and are interested in this opportunity, please respond to this posting.

Overview

Target existing and potential new customers with an innovative offering in Network and Cloud Services to small and medium sized companies. Sell services to well-established customer base and new prospects. Work with sales teams for lead generation and cross sales, and identify prospects through direct prospecting.

Role Definition

The role is to identify, develop and fulfil sales opportunities in line with agreed targets and objectives, within the defined territory.

• Activities
• 30% - Prospecting: Identify prospects inside and outside the customer base of the company. Gain initial appointment, generally with a CEO, COO, CFO, General Manager, initially with small businesses.
• 25% - Needs Assessment: Determine customer pain points as it relates to management of their IT environment. Conduct opportunity follow-up.
• 20% - Presentation on benefits of outsourcing the management of IT environment. Describe benefits in terms of financial justification as well as improvement in quality, performance, and uptime. Lead strategic discussion relative to IT strategies to a nontechnical audience.
• 20% - Close business consisting of annuity-based network support agreements.
• 5% - Paperwork, account transition support. Continuing education – network services/cloud computing direction.

Responsibilities:

• Development and implementation of a territory plan
• Creation of a sustainable pipeline
• Achieving sales objectives as agreed with management
• Creation and execution of opportunities and account plans
• Maintain a reasonable knowledge of (Company name) range of products and services, competitors, and business drivers.
• Prospecting for new business
• Maintaining appropriate pipeline
• Recording all activity and opportunities in the CRM system
• Working effectively with other internal departments
• Timely and accurate forecasting
• Timely and precise reporting

Outcomes

Meet activity targets for calls, appointments, proposals, and transactions closed. Manage ongoing pipeline of business, maintain appropriate funnel in each aspect of the sales process to include closing ratio. Work with technical account manager (vCIO) to close business. The service will generally be sold to a Business Owner, CEO, CFO, CIO, or CTO. Majority of activity is developing and closing new business with some ongoing account management.

Qualifications

• Information technology or related IT/Software/Hardware/Phone Systems Sales skills
• 2+ years B2B Sales/Business Development experience
• Experience calling SMB owners & executive level decision makers
• Expertise with diverse and emerging technology
• Persuasive in selling against the status quo

Skills Required

• Excellent communication skills
• Good negotiation skills
• Self motivated
• Works well in a team selling environment
• Good presentation skills
• Ability to overcome objections
• Ability to follow a defined sales process and activities
• Professional manner
• Confidence and credibility to work at Senior Level with prospects and influence decisions makers
• Good understanding of business processes.
• Excellent communication and presentation skills
• Analytical yet empathic approach to problem-solving at customer level
• The experience of working with and leveraging Vendor Partners and Suppliers.
• The experience of selling products to SME Marketplace.

Desired Skills

• Knowledge of who are the movers and shakers in our local MSP market
• Technical appreciation and ability to grasp concept sales
• Ability to work independently but also as a member of the new business team.
• Empathy with the way IT Departments struggle to deliver value to the business.

Personal Skills

• Ability to manage priorities.
• Effective time management
• Self-motivated and able to work under pressure
• Flexible approach
• Excellent telephone manner and written communication skills
• Good team player and interpersonal skills
• A creative approach to solution sales.

Competencies:

• Remain persuasive when others become pessimistic or defeatist and provide satisfactory and acceptable outcomes in situations which involve the new and unexpected.
• Create a culture of strategic excellence and encourage others to think longer-term, developing strategic advantage and seeking opportunities for future development.
• Assert authority to meet agreed timescales and deadlines and overcome any problems which may get in the way of their achievement.
• Take decisions in a timely and appropriate manner while at the same time ensuring others follow similar principles.
• Remain confident when dealing with negative situations, convince others to have ideas and create new options, as well as encouraging and supporting them to come up with imaginative solutions to difficult problems.
• Generally, motivate people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
• Be firm and persistent when expressing views and provide thoughts and ideas to overcome problems.
• Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved toincrease the pace and achieve goals and objectives.

Job Type: Full-time

Pay: $40,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Travel requirement:

• Travel

Work Location: Hybrid remote in Springfield, MO 65807